1. Marketplace transaction policy

Every purchase, payment, negotiation, invoice, contract and message related to a transaction must stay inside Wheel Front® Marketplace.

Not allowed

• Direct bank transfers outside the platform.
• PayPal Friends & Family, Cash App, Venmo, Zelle or crypto payments.
• Asking buyers to pay outside escrow, or sharing external payment links.
• Trying to avoid marketplace fees.
• Finalizing deals through Instagram, WhatsApp, Facebook, email or text.

Why this rule exists

A transaction completed off the platform immediately loses every protection we provide: escrow, fraud monitoring, shipping verification, dispute mediation, seller payout protection and chargeback defense.

Any user who tries to move a transaction off Wheel Front® Marketplace will have their account permanently suspended and will lose all marketplace protections.

2. Escrow protection

All payments are processed through escrow. This protects buyers from scams, and sellers from fake payment claims and fraudulent chargebacks.

How it works

1. The buyer places an order.
2. The funds are held in escrow.
3. The seller ships the wheels.
4. The buyer receives and inspects the order.
5. The funds are released only after a successful inspection.

The 3-day inspection period

After delivery, buyers have 3 days to check the specifications, inspect the condition and finish, confirm the packaging was intact and test the fitment. If no dispute is opened within those 3 days, the transaction is accepted and the funds are released.

3. Seller protection requirements

To qualify for Seller Protection against false claims or shipping-damage disputes, sellers must document the wheels and the packing process before shipping.

Condition photos

• The front face of each wheel.
• The rear barrel.
• Close-ups of the lips and spokes.
• Any scratches or imperfections.

Stamped specifications

• Diameter and width.
• Offset (ET).
• Bolt pattern (PCD).
• Center bore.

Packaging proof

• Foam protection in place.
• Protective wrap applied.
• The final sealed package.
• The carrier receipt showing weight.

Incomplete documentation may lead to denied seller protection, delayed payouts or a lost dispute.

4. Wheel packing standards

Poor packaging is the most common cause of wheel damage in transit, so all sellers must follow the Wheel Front® packing standards. We may deny seller protection if damage is caused by insufficient packaging.

Required

• Heavy-duty double-wall boxes.
• Foam corner protection.
• Full protection over the wheel face.
• Packing that stops the wheel moving inside the box.
• H-taping on every seam.

Not allowed

• Reusing damaged boxes.
• Shipping without internal padding.
• Letting the wheel lips touch the box walls.
• Using weak packing tape.
• Shipping loose hardware unprotected.

5. Buyer responsibilities

Wheel Front shows compatibility badges, but real fitment depends on suspension setup, brake clearance, fender modifications and alignment. Buyers are responsible for confirming final fitment before they buy.

A wheel that can be mounted won't necessarily clear the suspension, clear big brake calipers or avoid fender rubbing. Buyers with modified vehicles take full responsibility for the fitment result.

6. Misrepresentation

If the wheels received are materially different from the listing, the buyer is entitled to a full refund, a return authorization and cancellation of the escrow. The seller faces penalties.

Sellers must accurately disclose

• The overall condition of the wheels.
• Any previous repairs, cracks or welds.
• Finish damage or bends.
• Missing hardware, and whether the wheels are authentic.

Not allowed

• Listing replica wheels as authentic.
• Editing photos to hide damage.
• Listing incorrect specifications.
• Using generic manufacturer photos instead of photos of the actual wheels.

7. Shipping damage and disputes

Wheel Front® acts as a neutral mediator. If a shipment arrives damaged, the buyer must report it within 3 days, take photos or video straight away and keep all the packaging. The seller must cooperate with any insurance claim and provide their packing evidence.

Valid buyer claims

• The wrong wheels were received.
• Significant damage that wasn't disclosed.
• Structural damage.
• Damage in shipping.
• Missing items.

Claims we don't accept

• The buyer changed their mind.
• The buyer didn't check fitment.
• Minor wear that was clearly disclosed.
• Damage caused by the buyer after delivery.
• Rubbing caused by aggressive fitment.

8. Chargebacks and fraud prevention

Escrow confirms that a payment is legitimate before anything ships. High-risk transactions require identity verification. Chargeback abuse or fraud results in a permanent ban and may be escalated legally.

9. Seller payout protection

The buyer's funds are fully verified before the seller ships. Once escrow releases the payment, the seller receives a protected payout under marketplace policy.

10. Prohibited activity

Counterfeit wheels, stolen property, fake tracking numbers, harassment, review manipulation and identity fraud lead to immediate account suspension and a freeze on any funds in escrow.

11. Community trust standards

Wheel Front® was built for enthusiasts. By using the platform, you agree to communicate honestly, provide accurate information and follow these policies.

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