Effective Date: 20 November 2024
Thank you for shopping with Wheel Front Shop. This Shipping Policy outlines the details regarding shipping times, methods, costs, and procedures for orders shipped within the United States and International Shipping. By placing an order with us, you agree to the terms outlined below.
1. Shipping Times
1.1. Standard Shipping
Orders typically take 2–5 business days for delivery after dispatch.
1.2. Expedited Shipping
For select products, expedited shipping options may be available at an additional cost.
Delivery times and costs for expedited options are displayed at checkout.
1.3. Order Processing Time
– Orders are processed and dispatched within 1–3 business days after payment confirmation.
– Orders placed after 3:00 PM (EST) or during weekends or public holidays will be processed on the next business day.
2. Domestic Shipping Policy
Free standard shipping is available for orders over $99, unless otherwise stated during special promotions or events.
Expedited or premium delivery services incur additional charges, which are shown at checkout.
Some oversized items require Priority Truck Shipping Only.
– This shipping method may result in an additional charge ranging from approximately $100 to $500.
– If additional shipping charges apply, we may contact you after checkout to confirm and collect the required amount before shipment.
3. Delivery Notifications and Tracking
3.1. Tracking Information
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.
3.2. Courier Notifications
Our courier partners may provide:
– A delivery notification on the day of delivery
– A “You’re Next” alert when the driver is one delivery away
4. Delivery Requirements
4.1. Signature Requirement
Most deliveries require a signature upon delivery to ensure secure receipt.
4.2. Recipient Availability
Please ensure someone is available at the delivery address to receive and sign for the package.
5. Delivery Issues
5.1. Delayed or Missing Orders
If your order has not arrived within the estimated timeframe:
– Please check the tracking information first
– Contact our customer support team for assistance
– Keep your phone available, as carriers may call for delivery instructions
5.2. Damaged Packages
If your package arrives damaged:
– Contact us within 48 hours of delivery
– Provide your order number and clear photos of the damage
We will arrange a replacement or resolution in accordance with our Refund and Returns Policy.
5.3. Incorrect Address
– Customers are responsible for providing an accurate and complete shipping address
– We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address information
6. Exceptions to Shipping Times
Delivery times are estimates and may be affected by factors beyond our control, including:
– Public holidays or weekends
– Severe weather or natural disasters
– Carrier-related delays
In such cases, we will work closely with our shipping partners to resolve issues as quickly as possible.
7. Returns and Cancellations
7.1. Order Cancellation
Orders may be canceled only before dispatch. Once shipped, cancellations are subject to our Refund and Returns Policy.
7.2. Returns
For return eligibility and instructions, please refer to our Refund and Returns Policy.
8. Backorder Items Shipping
Immediate Vendor Placement
All backorder items are placed directly with the vendor on the same day your order is received.
Production & Restocking Timeline
Backordered items typically require 1–3 weeks for production before restocking. In the case, the items are in stock in the vendor’s warehouse, we can immediately fulfill the orders in several business days . Restocking schedules are determined entirely by the manufacturer or vendor and are outside of our control.
Expediting Efforts
After the initial production period, we will actively follow up with the vendor and make every reasonable effort to expedite your order whenever possible.
Priority Fulfillment.
Once the item is restocked, your order will be among the first fulfilled. In some cases, the product shipped may be the latest updated version provided by the manufacturer.
Cancellations & Refunds
Due to the nature of backorders and vendor commitments, cancellations and refunds are not guaranteed and are subject to the vendor’s approval. Once a backorder is placed, we may be unable to cancel the order.
Customer Support Commitment
While backordered items require a longer waiting period, we will manage the entire process on your behalf, maintain communication with the vendor, and support you until the product is delivered. Our goal is to ensure you receive your order as quickly as possible.