{"id":2296,"date":"2026-05-26T01:58:40","date_gmt":"2026-05-26T01:58:40","guid":{"rendered":"https:\/\/wheelfront.com\/marketplace\/?page_id=2296"},"modified":"2026-06-03T14:31:57","modified_gmt":"2026-06-03T14:31:57","slug":"dispute-resolution-chargeback-policy","status":"publish","type":"page","link":"https:\/\/wheelfront.com\/marketplace\/dispute-resolution-chargeback-policy\/","title":{"rendered":"Dispute Resolution &amp; Chargeback Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2296\" class=\"elementor elementor-2296\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e2d28b e-flex e-con-boxed e-con e-parent\" data-id=\"6e2d28b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7533fa5 e-flex e-con-boxed e-con e-parent\" data-id=\"7533fa5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb11386 e-con-full e-flex e-con e-child\" data-id=\"cb11386\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c08ff4 elementor-nav-menu--dropdown-none elementor-hidden-mobile elementor-widget elementor-widget-nav-menu\" data-id=\"2c08ff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\r\n\t\t\t\t<ul id=\"menu-1-2c08ff4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1331\"><a href=\"https:\/\/wheelfront.com\/marketplace\/help-center\/\" class=\"elementor-item\">Overview<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1234\"><a href=\"https:\/\/wheelfront.com\/marketplace\/faq\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2257\"><a href=\"https:\/\/wheelfront.com\/marketplace\/buyer-seller-protection\/\" class=\"elementor-item\">Buyer &amp; Seller Protection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2308\"><a href=\"https:\/\/wheelfront.com\/marketplace\/dispute-resolution-chargeback-policy\/\" class=\"elementor-item\">Dispute Resolution &amp; Chargeback Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2259\"><a href=\"https:\/\/wheelfront.com\/marketplace\/fraud-prevention\/\" class=\"elementor-item\">Fraud Prevention<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2260\"><a href=\"https:\/\/wheelfront.com\/marketplace\/how-wheel-front-works\/\" class=\"elementor-item\">How Wheel Front\u00a0Works.<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2266\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-fitment-guide\/\" class=\"elementor-item\">Wheel Fitment Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2267\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-packing-guide\/\" class=\"elementor-item\">Wheel Packing Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2262\"><a href=\"https:\/\/wheelfront.com\/marketplace\/oem-aftermarket-wheels\/\" class=\"elementor-item\">OEM &amp; Aftermarket Wheels<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2261\"><a href=\"https:\/\/wheelfront.com\/marketplace\/international-wheels-shipping\/\" class=\"elementor-item\">International Wheels Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2265\"><a href=\"https:\/\/wheelfront.com\/marketplace\/trust-safety\/\" class=\"elementor-item\">Trust &amp; Safety<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2264\"><a href=\"https:\/\/wheelfront.com\/marketplace\/terms-of-service\/\" class=\"elementor-item\">Terms of Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2258\"><a href=\"https:\/\/wheelfront.com\/marketplace\/california-notice-at-collection\/\" class=\"elementor-item\">California Notice at Collection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2263\"><a href=\"https:\/\/wheelfront.com\/marketplace\/privacy-policy\/\" class=\"elementor-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2256\"><a href=\"https:\/\/wheelfront.com\/marketplace\/accessibility\/\" class=\"elementor-item\">Accessibility<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1332\"><a href=\"https:\/\/wheelfront.com\/marketplace\/contact\/\" class=\"elementor-item\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\r\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\r\n\t\t\t\t<ul id=\"menu-2-2c08ff4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1331\"><a href=\"https:\/\/wheelfront.com\/marketplace\/help-center\/\" class=\"elementor-item\" tabindex=\"-1\">Overview<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1234\"><a href=\"https:\/\/wheelfront.com\/marketplace\/faq\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2257\"><a href=\"https:\/\/wheelfront.com\/marketplace\/buyer-seller-protection\/\" class=\"elementor-item\" tabindex=\"-1\">Buyer &amp; Seller Protection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2308\"><a href=\"https:\/\/wheelfront.com\/marketplace\/dispute-resolution-chargeback-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Dispute Resolution &amp; Chargeback Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2259\"><a href=\"https:\/\/wheelfront.com\/marketplace\/fraud-prevention\/\" class=\"elementor-item\" tabindex=\"-1\">Fraud Prevention<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2260\"><a href=\"https:\/\/wheelfront.com\/marketplace\/how-wheel-front-works\/\" class=\"elementor-item\" tabindex=\"-1\">How Wheel Front\u00a0Works.<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2266\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-fitment-guide\/\" class=\"elementor-item\" tabindex=\"-1\">Wheel Fitment Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2267\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-packing-guide\/\" class=\"elementor-item\" tabindex=\"-1\">Wheel Packing Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2262\"><a href=\"https:\/\/wheelfront.com\/marketplace\/oem-aftermarket-wheels\/\" class=\"elementor-item\" tabindex=\"-1\">OEM &amp; Aftermarket Wheels<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2261\"><a href=\"https:\/\/wheelfront.com\/marketplace\/international-wheels-shipping\/\" class=\"elementor-item\" tabindex=\"-1\">International Wheels Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2265\"><a href=\"https:\/\/wheelfront.com\/marketplace\/trust-safety\/\" class=\"elementor-item\" tabindex=\"-1\">Trust &amp; Safety<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2264\"><a href=\"https:\/\/wheelfront.com\/marketplace\/terms-of-service\/\" class=\"elementor-item\" tabindex=\"-1\">Terms of Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2258\"><a href=\"https:\/\/wheelfront.com\/marketplace\/california-notice-at-collection\/\" class=\"elementor-item\" tabindex=\"-1\">California Notice at Collection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2263\"><a href=\"https:\/\/wheelfront.com\/marketplace\/privacy-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2256\"><a href=\"https:\/\/wheelfront.com\/marketplace\/accessibility\/\" class=\"elementor-item\" tabindex=\"-1\">Accessibility<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1332\"><a href=\"https:\/\/wheelfront.com\/marketplace\/contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2ebd9d elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"c2ebd9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-background e--animation-fade\">\r\n\t\t\t\t<ul id=\"menu-1-c2ebd9d\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1331\"><a href=\"https:\/\/wheelfront.com\/marketplace\/help-center\/\" class=\"elementor-item\">Overview<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1234\"><a href=\"https:\/\/wheelfront.com\/marketplace\/faq\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2257\"><a href=\"https:\/\/wheelfront.com\/marketplace\/buyer-seller-protection\/\" class=\"elementor-item\">Buyer &amp; Seller Protection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2308\"><a href=\"https:\/\/wheelfront.com\/marketplace\/dispute-resolution-chargeback-policy\/\" class=\"elementor-item\">Dispute Resolution &amp; Chargeback Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2259\"><a href=\"https:\/\/wheelfront.com\/marketplace\/fraud-prevention\/\" class=\"elementor-item\">Fraud Prevention<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2260\"><a href=\"https:\/\/wheelfront.com\/marketplace\/how-wheel-front-works\/\" class=\"elementor-item\">How Wheel Front\u00a0Works.<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2266\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-fitment-guide\/\" class=\"elementor-item\">Wheel Fitment Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2267\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-packing-guide\/\" class=\"elementor-item\">Wheel Packing Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2262\"><a href=\"https:\/\/wheelfront.com\/marketplace\/oem-aftermarket-wheels\/\" class=\"elementor-item\">OEM &amp; Aftermarket Wheels<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2261\"><a href=\"https:\/\/wheelfront.com\/marketplace\/international-wheels-shipping\/\" class=\"elementor-item\">International Wheels Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2265\"><a href=\"https:\/\/wheelfront.com\/marketplace\/trust-safety\/\" class=\"elementor-item\">Trust &amp; Safety<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2264\"><a href=\"https:\/\/wheelfront.com\/marketplace\/terms-of-service\/\" class=\"elementor-item\">Terms of Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2258\"><a href=\"https:\/\/wheelfront.com\/marketplace\/california-notice-at-collection\/\" class=\"elementor-item\">California Notice at Collection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2263\"><a href=\"https:\/\/wheelfront.com\/marketplace\/privacy-policy\/\" class=\"elementor-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2256\"><a href=\"https:\/\/wheelfront.com\/marketplace\/accessibility\/\" class=\"elementor-item\">Accessibility<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1332\"><a href=\"https:\/\/wheelfront.com\/marketplace\/contact\/\" class=\"elementor-item\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\r\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\r\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\r\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\r\n\t\t\t\t<ul id=\"menu-2-c2ebd9d\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1331\"><a href=\"https:\/\/wheelfront.com\/marketplace\/help-center\/\" class=\"elementor-item\" tabindex=\"-1\">Overview<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1234\"><a href=\"https:\/\/wheelfront.com\/marketplace\/faq\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2257\"><a href=\"https:\/\/wheelfront.com\/marketplace\/buyer-seller-protection\/\" class=\"elementor-item\" tabindex=\"-1\">Buyer &amp; Seller Protection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2308\"><a href=\"https:\/\/wheelfront.com\/marketplace\/dispute-resolution-chargeback-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Dispute Resolution &amp; Chargeback Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2259\"><a href=\"https:\/\/wheelfront.com\/marketplace\/fraud-prevention\/\" class=\"elementor-item\" tabindex=\"-1\">Fraud Prevention<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2260\"><a href=\"https:\/\/wheelfront.com\/marketplace\/how-wheel-front-works\/\" class=\"elementor-item\" tabindex=\"-1\">How Wheel Front\u00a0Works.<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2266\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-fitment-guide\/\" class=\"elementor-item\" tabindex=\"-1\">Wheel Fitment Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2267\"><a href=\"https:\/\/wheelfront.com\/marketplace\/wheel-packing-guide\/\" class=\"elementor-item\" tabindex=\"-1\">Wheel Packing Guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2262\"><a href=\"https:\/\/wheelfront.com\/marketplace\/oem-aftermarket-wheels\/\" class=\"elementor-item\" tabindex=\"-1\">OEM &amp; Aftermarket Wheels<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2261\"><a href=\"https:\/\/wheelfront.com\/marketplace\/international-wheels-shipping\/\" class=\"elementor-item\" tabindex=\"-1\">International Wheels Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2265\"><a href=\"https:\/\/wheelfront.com\/marketplace\/trust-safety\/\" class=\"elementor-item\" tabindex=\"-1\">Trust &amp; Safety<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2264\"><a href=\"https:\/\/wheelfront.com\/marketplace\/terms-of-service\/\" class=\"elementor-item\" tabindex=\"-1\">Terms of Service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2258\"><a href=\"https:\/\/wheelfront.com\/marketplace\/california-notice-at-collection\/\" class=\"elementor-item\" tabindex=\"-1\">California Notice at Collection<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2263\"><a href=\"https:\/\/wheelfront.com\/marketplace\/privacy-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2256\"><a href=\"https:\/\/wheelfront.com\/marketplace\/accessibility\/\" class=\"elementor-item\" tabindex=\"-1\">Accessibility<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1332\"><a href=\"https:\/\/wheelfront.com\/marketplace\/contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adcc952 e-con-full e-flex e-con e-child\" data-id=\"adcc952\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4e7bdd elementor-widget elementor-widget-heading\" data-id=\"c4e7bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Dispute Resolution &amp; Chargeback Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47834db elementor-widget elementor-widget-text-editor\" data-id=\"47834db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Effective Date:<\/b> May 5, 2026<\/span><\/p><p data-path-to-node=\"5\"><span style=\"color: #ffffff;\">At Wheel Front Marketplace, our mission is to provide the safest, most transparent marketplace for automotive enthusiasts and dealers worldwide. Because we facilitate the sale of high-value, technical automotive parts, we utilize a secure Escrow system (powered by Trustap &amp; Airwallex).<\/span><\/p><p data-path-to-node=\"6\"><span style=\"color: #ffffff;\">This Dispute Resolution &amp; Chargeback Policy outlines exactly how disputes are handled, how funds are protected, and the strict financial penalties associated with fraudulent claims or bypassing our secure checkout system. We believe in 100% transparency: there are no hidden fees in our marketplace, and the costs associated with dispute arbitration are borne only by those who violate marketplace rules.<\/span><\/p><p data-path-to-node=\"8\"><span style=\"color: #ffffff;\"><strong>The 5-Day Inspection Period<\/strong><\/span><\/p><p data-path-to-node=\"9\"><span style=\"color: #ffffff;\">To protect buyers, Wheel Front enforces a strict 5-Day (120-hour) Inspection Period on all escrow transactions.<\/span><\/p><ul data-path-to-node=\"10\"><li><p data-path-to-node=\"10,0,0\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">When it Starts:<\/b> The 120-hour timer begins the moment the shipping carrier API marks the package as &#8220;Delivered,&#8221; or when the buyer manually confirms receipt in the chat window.<\/span><\/p><\/li><li><p data-path-to-node=\"10,1,0\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Buyer Responsibility:<\/b> During this window, the buyer must inspect the wheels to ensure they materially match the agreed-upon Deal Sheet (e.g., correct brand, diameter, width, offset, bolt pattern, and condition).<\/span><\/p><\/li><li><p data-path-to-node=\"10,2,0\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"10,2,0\" data-index-in-node=\"0\">Acceptance:<\/b> If the buyer clicks &#8220;I confirm the payment,&#8221; or if the 5-day window expires without a dispute being formally submitted, the wheels are deemed legally accepted. The escrow funds will be irrevocably released to the seller, and no further disputes can be opened.<\/span><\/p><\/li><\/ul><p data-path-to-node=\"12\"><span style=\"color: #ffffff;\"><strong>Valid Grounds for a Dispute (Material Non-Conformity)<\/strong><\/span><\/p><p data-path-to-node=\"13\"><span style=\"color: #ffffff;\">Wheel Front Marketplace will only rule in favor of a buyer if the goods present a Material Non-Conformity compared to the signed Deal Sheet and listing photos.<\/span><\/p><p data-path-to-node=\"14\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Valid reasons for a dispute include:<\/b><\/span><\/p><ol><li data-path-to-node=\"14\"><span style=\"color: #ffffff;\">Incorrect specifications (wrong diameter, width, offset, or bolt pattern).<\/span><\/li><li data-path-to-node=\"14\"><span style=\"color: #ffffff;\">Undisclosed structural damage (cracks, bends, prior welding).<\/span><\/li><li data-path-to-node=\"14\"><span style=\"color: #ffffff;\">Counterfeit items sold as authentic.<\/span><\/li><li data-path-to-node=\"14\"><span style=\"color: #ffffff;\">Missing items that were explicitly included in the Deal Sheet.<\/span><\/li><li data-path-to-node=\"14\"><span style=\"color: #ffffff;\">Severe transit damage (subject to carrier insurance claims).<\/span><\/li><\/ol><p data-path-to-node=\"16\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">Invalid reasons for a dispute include:<\/b><\/span><\/p><ol><li data-path-to-node=\"17,0,0\"><span style=\"color: #ffffff;\">Fitment Issues: Unless Wheel Front explicitly provided a written Fitment Guarantee for the transaction, verifying vehicle clearance (brakes, fenders, suspension) is solely the buyer&#8217;s responsibility.<\/span><\/li><li data-path-to-node=\"17,0,0\"><span style=\"color: #ffffff;\">Buyer\u2019s Remorse:<span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"> Changing your mind after the wheels have shipped.<\/span><\/span><\/li><li data-path-to-node=\"17,0,0\"><span style=\"color: #ffffff;\">Disclosed Flaws:<span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"> Cosmetic blemishes or damage that were clearly visible in the listing photos or noted in the Deal Sheet.<\/span><\/span><\/li><li data-path-to-node=\"17,0,0\"><span style=\"color: #ffffff;\">Post-Delivery Alterations:<span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\"> Any wheels that have been mounted with tires, test-driven, machined, or altered in any way by the buyer cannot be returned.<\/span><\/span><\/li><\/ol><p data-path-to-node=\"19\"><span style=\"color: #ffffff;\"><strong>The Dispute Process &amp; Arbitration<\/strong><\/span><\/p><p data-path-to-node=\"20\"><span style=\"color: #ffffff;\">We encourage Buyers and Sellers to resolve minor issues (such as a delayed shipment or a missing center cap) amicably within the platform&#8217;s chat interface. If an agreement cannot be reached, either party may escalate the transaction to Wheel Front Administration &amp; Trustap Escrow Team.<\/span><\/p><p data-path-to-node=\"21\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"21\" data-index-in-node=\"0\">Step 1: Freezing the Funds<\/b> Once a formal dispute is opened within the 5-day window, the escrow payout timer is instantly paused. The funds remain securely locked in the Trustap Escrow vault.<\/span><\/p><p data-path-to-node=\"22\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"22\" data-index-in-node=\"0\">Step 2: Evidence Collection<\/b> The Buyer must upload clear photographic or video evidence of the issue into the chat. The Seller\u2019s original packaging photos (uploaded prior to shipment) and the signed Deal Sheet will be used as the baseline for comparison.<\/span><\/p><p data-path-to-node=\"23\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"23\" data-index-in-node=\"0\">Step 3: Administrative Arbitration<\/b> The Wheel Front Quality &amp; Security Team, Trustap Escrow team will review the evidence. Wheel Front reserves the right to request independent wheel shop inspections. Upon review, Wheel Front will issue a binding ruling to either:<\/span><\/p><ol start=\"1\" data-path-to-node=\"24\"><li><p data-path-to-node=\"24,0,0\"><span style=\"color: #ffffff;\">Authorize a full return and refund the buyer.<\/span><\/p><\/li><li><p data-path-to-node=\"24,1,0\"><span style=\"color: #ffffff;\">Facilitate a partial refund.<\/span><\/p><\/li><li><p data-path-to-node=\"24,2,0\"><span style=\"color: #ffffff;\">Deny the dispute and release the funds to the seller.<\/span><\/p><\/li><\/ol><p data-path-to-node=\"26\"><span style=\"color: #ffffff;\"><strong>The Arbitration Fee<\/strong><\/span><\/p><p data-path-to-node=\"27\"><span style=\"color: #ffffff;\">General customer support is always Free. However, formal disputes require extensive manual intervention, investigation, and third-party processing resources. To keep our baseline marketplace fees low for the 99% of users who transact smoothly, Wheel Front does not bury dispute costs into our standard 3% and 5% marketplace fees.<\/span><\/p><p data-path-to-node=\"28\"><span style=\"color: #ffffff;\">Instead, Wheel Front enforces a <strong>$20.00 Arbitration Fee<\/strong> for escalated disputes requiring a formal administrative ruling.<\/span><\/p><ul data-path-to-node=\"29\"><li><p data-path-to-node=\"29,0,0\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"29,0,0\" data-index-in-node=\"0\">Who Pays?<\/b> This fee is charged exclusively to the losing party.<\/span><\/p><\/li><li><p data-path-to-node=\"29,1,0\"><span style=\"color: #ffffff;\">If the Seller lied about the condition, the buyer is refunded in full, and the $25 fee is charged to the Seller&#8217;s account.<\/span><\/p><\/li><li><p data-path-to-node=\"29,2,0\"><span style=\"color: #ffffff;\">If the Buyer opens a frivolous dispute (e.g., claiming a wheel doesn&#8217;t fit their car despite the specs matching the Deal Sheet), the funds are released to the seller, and the $20 fee is deducted from the Buyer&#8217;s refund or charged to their payment method.<\/span><\/p><\/li><\/ul><p data-path-to-node=\"30\"><span style=\"color: #ffffff;\"><i data-path-to-node=\"30\" data-index-in-node=\"0\">If Wheel Front determines the issue was a genuine, no-fault carrier accident, this fee may be waived at our sole discretion.<\/i><\/span><\/p><p data-path-to-node=\"32\"><span style=\"color: #ffffff;\"><strong>Unauthorized Chargebacks &amp; Penalties<\/strong><\/span><\/p><p data-path-to-node=\"33\"><span style=\"color: #ffffff;\">Wheel Front Marketplace provides a secure, fully insured escrow environment to eliminate the risk of fraud. Therefore, initiating a chargeback directly with your bank or credit card company bypasses our mutually agreed-upon Escrow and Dispute systems, constituting a severe breach of our Terms of Service.<\/span><\/p><p data-path-to-node=\"34\"><span style=\"color: #ffffff;\"><b data-path-to-node=\"34\" data-index-in-node=\"0\">The Chargeback Penalty:<\/b> If a Buyer initiates a chargeback on a transaction that Wheel Front determines was fulfilled correctly according to the Deal Sheet, the following actions will be taken immediately:<\/span><\/p><ol start=\"1\" data-path-to-node=\"35\"><li><p data-path-to-node=\"35,0,0\"><span style=\"color: #ffffff;\">The Buyer\u2019s Wheel Front account will be permanently suspended.<\/span><\/p><\/li><li><p data-path-to-node=\"35,1,0\"><span style=\"color: #ffffff;\">Wheel Front will assess a <b data-path-to-node=\"35,1,0\" data-index-in-node=\"26\">$65.00 Chargeback Penalty Fee<\/b> to cover the severe third-party processing fines and administrative costs levied against our platform by our payment partners.<\/span><\/p><\/li><\/ol><p data-path-to-node=\"36\"><span style=\"color: #ffffff;\">You explicitly authorize Wheel Front and our payment processor (Trustap &amp; Airwallex) to collect this $65.00 penalty by charging your designated Payment Method on file or by deducting it from any active escrow balances associated with your account.<\/span><\/p><p data-path-to-node=\"38\"><span style=\"color: #ffffff;\"><strong>Return Shipping Logistics<\/strong><\/span><\/p><p data-path-to-node=\"39\"><span style=\"color: #ffffff;\">If Wheel Front authorizes a return:<\/span><\/p><p data-path-to-node=\"40,0,0\"><span style=\"color: #ffffff;\">The Buyer must ship the wheels back within <b data-path-to-node=\"40,0,0\" data-index-in-node=\"43\">5 calendar days<\/b> of the return approval.<\/span><\/p><p data-path-to-node=\"40,1,0\"><span style=\"color: #ffffff;\">The wheels must be packaged to the exact same safety standards as they were received.<\/span><\/p><p data-path-to-node=\"40,2,0\"><span style=\"color: #ffffff;\">If the return is due to a Seller error (e.g., Material Non-Conformity), the Seller is responsible for the return shipping costs.<\/span><\/p><p data-path-to-node=\"40,3,0\"><span style=\"color: #ffffff;\">Refunds will only be released from Escrow back to the Buyer&#8217;s original payment method <i data-path-to-node=\"40,3,0\" data-index-in-node=\"86\">after<\/i> the Seller has received the returned wheels and confirmed they are in the same condition as when they were originally shipped.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac3972e e-flex e-con-boxed e-con e-parent\" data-id=\"ac3972e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-826234f e-con-full e-flex e-con e-child\" data-id=\"826234f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9fe83f elementor-widget elementor-widget-image\" data-id=\"d9fe83f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"50\" src=\"https:\/\/wheelfront.com\/marketplace\/wp-content\/uploads\/2026\/02\/WFlogo.svg\" class=\"attachment-full size-full wp-image-1128\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca2f58e e-con-full e-flex e-con e-child\" data-id=\"ca2f58e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f626f elementor-widget elementor-widget-heading\" data-id=\"70f626f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need help?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93b8582 elementor-widget elementor-widget-text-editor\" data-id=\"93b8582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our support team is always available to assist you, whatever you need, whenever you need it. Whether it&#8217;s a fitment question, a shipping update, or a post-delivery concern, <strong>you can count on us every step of the way.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4920cc2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4920cc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wheelfront.com\/marketplace\/contact\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-contact-form\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact Wheel Front\u00ae Marketplace <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wheelfront.com\/marketplace\/help-center\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-help-desk\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Help Center<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wheelfront.com\/marketplace\/faq\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-question-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Browse our FAQ<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wheelfront.com\/marketplace\/trust-safety\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-protected-content-v3\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Trust &amp; Safety<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wheelfront.com\/marketplace\/fraud-prevention\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-protected-content-v3\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fraud Prevention<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dispute Resolution &amp; Chargeback Policy Effective Date: May 5, 2026 At Wheel Front Marketplace, our mission is to provide the safest, most transparent marketplace for automotive enthusiasts and dealers worldwide. Because we facilitate the sale of high-value, technical automotive parts, we utilize a secure Escrow system (powered by Trustap &amp; Airwallex). This Dispute Resolution &amp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2296","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Dispute Resolution &amp; Chargeback Policy - Wheel Front Marketplace<\/title>\n<meta name=\"description\" content=\"Dispute Resolution &amp; Chargeback Policy - Wheel Front Marketplace . Buy &amp; Sell Wheels like a professional. 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